Team Leader
- Employer
- Undisclosed Company
- Location
- Motherwell, North Lanarkshire
- Salary
- Up to £25000 per annum + Plus Bonus and Benefits
- Closing date
- 13 Apr 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
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Manpower UK are recruiting on behalf of our reputable client for a Team Leader to join their Scotland site which is located close to Motherwell.
As the Team Leader you will report into the Customer Service Manager and oversee a team of Customer Advisors. We are looking for a successful team lead who can demonstrate previous team leader experience and has the motivation and personality to lead and develop a successful established team.
Key responsibilities:-
- Be responsible for the your CSS team
- Work with CSM to set rotas, schedule holidays and monitor sickness
- Train and coach your individual team to ensure the optimisation of each team members are performing and maintain a culture of excellence
- Ensure the team delivers exceptional customer service whilst dealing with incoming orders and queries
- Consistently looking on ways to improve the operational function of the department and how to enhance our customers experience
- Have weekly discussion with CSM in relation to KPI's and SLA's inline with current measures
- Hold fortnightly reviews with CSS's, held discussion in relation to career development, capability stats and mental health
- Demonstrate role model behaviours, set a morale culture which is setup for success
- Ensure social media channels are maintained and updated weekly
- Problem solving, working with CSS & CSM
Hours are Monday to Friday from 830 hrs - 1730 hrs.
If you are open to a new opportunity, please forward your CV in the first instance.
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