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Team Leader

Undisclosed Company
Motherwell, North Lanarkshire
Up to £25000 per annum + Plus Bonus and Benefits
Closing date
13 Apr 2021
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Job Details

Manpower UK are recruiting on behalf of our reputable client for a Team Leader to join their Scotland site which is located close to Motherwell.

As the Team Leader you will report into the Customer Service Manager and oversee a team of Customer Advisors. We are looking for a successful team lead who can demonstrate previous team leader experience and has the motivation and personality to lead and develop a successful established team.

Key responsibilities:-

  • Be responsible for the your CSS team
  • Work with CSM to set rotas, schedule holidays and monitor sickness
  • Train and coach your individual team to ensure the optimisation of each team members are performing and maintain a culture of excellence
  • Ensure the team delivers exceptional customer service whilst dealing with incoming orders and queries
  • Consistently looking on ways to improve the operational function of the department and how to enhance our customers experience
  • Have weekly discussion with CSM in relation to KPI's and SLA's inline with current measures
  • Hold fortnightly reviews with CSS's, held discussion in relation to career development, capability stats and mental health
  • Demonstrate role model behaviours, set a morale culture which is setup for success
  • Ensure social media channels are maintained and updated weekly
  • Problem solving, working with CSS & CSM

Hours are Monday to Friday from 830 hrs - 1730 hrs.

If you are open to a new opportunity, please forward your CV in the first instance.

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