Order Management Associate - Maternity Cover

Core activities of the Wholesale Order Management team include:

• End to end order processing, and management.
• Daily customer contact and building strong customer relationships - mostly email based.
• Managing customer shipping requirements and delivery
• Managing customer payment terms and tracking invoices and accounts closely.
• Daily use of MS Excel, Outlook and D365.
• Work towards crucial deadlines and targets in a fast-paced environment
• Responsible for closure of orders to coincide with monthly revenue.
• Flexibility to help other team members at busy times
• Operational reporting

Knowledge and Skills:

• Knowledge of Order Management processes and customer service
• Computer proficiency (MS Office - especially Excel)
• Time management skills with the ability to multi-task
• Pro-active and flexible team player.
• Superior communication skills both, written and verbal
• Problem solving skills
• Equally able to work alone using initiative with little supervision
• Attention to detail with a focus on compliance

Qualifications:

• Preferably qualified to degree level
• HNC/HND or equivalent will be considered with relevant experience

Experience:

• 2 years' experience in fast-paced Order Management environment or a combination of roles such as Administration and Customer Service.
• Experience of acting as liaison between customer and operations team.
• Experience in maintaining strong working relationships and effective lines of communication with customers and colleagues.
• Managing customer returns.