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Training and Team Leader

Employer
Manpower Ireland
Location
Dublin, Dublin City Centre
Salary
Negotiable
Closing date
20 Apr 2021
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Job Details

Our client is a member of the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services. They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. Due to expansion in the business, they are now looking for a Training Lead/Team Lead to join their business.


Responsibilities:

  • The Training Lead/Team Lead will be responsible for training new hires in the team.
  • Deliver new training to the team.
  • Develop individual training plans for team members requiring personalised training to improve their performance.
  • Manage teams operational performance.
  • Set career development targets.
  • Conduct weekly and monthly team reviews.
  • Responsible for training content an ensure it is updated with all policy and process changes
  • Assist with Quality auditing, reporting and analysis.
  • Develop an effective approach to preparing, designing and delivering quality learning, development and training interventions.


Requirements:

  • Bachelors degree in Training, Management, Marketing or related discipline.
  • A minimum of 2 years in a Trainer, Training Lead or Team Lead role.
  • Outstanding communication skills - able to engage an audience effectively.
  • Comfortable understanding social media campaigns and have the ability to adjust their training delivery to meet a changing environment.
  • Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.
  • 1 to 2 years' experience with a Learning Management System, Cornerstone, Learn upon etc.


Benefits:

  • Comprehensive benefits package including pension and healthcare.
  • Clearly defined career pathway.


For more information on this role, or potential other opportunities - contact Gary Morrison on 01-6455221 or gary.morrison@manpower.ie.

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