Retention Executive

Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail is an altogether different experience to any other career you might have known - in or outside the automotive world.

There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer's relationship to their vehicle is personal, and that every customer need is different. So we provide a service that is genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty - and you'll be making that happen.

We'll give you all the tools you need to make every customer experience memorable. And you'll have all the support and opportunities to make the most of your own future with us.

Your role

As a retention executive, you will be responsible for contacting our customers to up-sell our products. As part of your role, you will also receive training on various in-house systems to increase profitable growth.

Your profile

As a confident individual, you will work closely with our sales teams to increase our customer retention. The ideal applicant will be able to converse with our customers on a professional level and convert prospects into appointments by identifying any additional business opportunities along the way.

Proven experience of telesales would be advantageous.

Rewards

Your hard work will be rewarded with a pension scheme and access to bespoke training courses at the state-of-the-art BMW Training Academy, globally recognised BMW accreditation and certification.