Customer Service Advisor - Heat Team

Employer
E.ON
Location
Annesley, Nottinghamshire
Salary
Up to £9.75 per hour
Closing date
18 May 2021
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Job Details

Customer Service Advisor -Heat Team

EON Heat provides hot water, heating & cooling directly to some of our customers though district heating networks across the country. We're one of the UK's biggest District Heating providers - and this is your chance to join us as a Customer Service Advisor.

This position is based in (Nottingham, NG15 0DR) however, due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this, you will need access to a stable broadband connection.

Our contact centres are open from 8am until 6pm Monday to Friday, you will be expected to be flexible to work during these times.

About the role:

Does the thought of being Customer obsessed inspire you? Are you great at listening, solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas when things just aren't right? Do you believe in being part of a team, a family, where helping one another to be at our best is paramount? Can you roll up your sleeves and get stuck in no matter what the task?

About you:

Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't. We're looking for someone with great communication skills who will be comfortable handing both inbound and outbound calls professionally.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to join us on a permanent basis. There's a range of great benefits on offer too:

  • Initially the pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour.
  • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
  • There's good transport links nearby, an on-site canteen serving hot and cold food, and a free -drinks vending machine.

Interested? Click 'apply' to start your application today.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Mini-site:
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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