Our client is a leading energy provider who is committed to helping their customers in any way they can. The client sells electricity and gas to over 5.5 million residential and business customers, making them the largest supplier of electricity by volume.
Please note the following before applying -
- This is a temporary contract forecasted to last at least 12 months
- This role will begin remotely but may return to site based once restrictions have lapsed
Our client is looking for a Customer Service Advisor to focus on collections from customers who have allowed their accounts to go into a negative balance, so the purpose of this role is to provide excellent customer service across a variety of mediums, primarily on the telephone, to positively impact customer satisfaction and the customer perception of the company.
*Make contact with customers across a variety of communication mediums
*Ensuring adherence to KPIs and high levels of customer satisfaction.
*Managing outbound call levels & responding to emails.
*Supporting other business areas as and when required.
Skills & Qualifications
*Good communication skills (both written and verbal).
*Ability to negotiate.
*Ability to deal with conflict and difficult customers.
*Enjoys an office environment.