Call Handler
- Employer
- Undisclosed Company
- Location
- Devon, Exeter
- Salary
- Up to £8.93 per hour + Weekly pay, pension, holidays
- Closing date
- 18 May 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Part-time
Job Summary
You will be responsible for making calls to members of the public and healthcare professionals, such as GPs, nurses, paramedics and pharmacists. Calls will relate to urgent, non-emergency health and dental health issues. This role is a critical one, responsible for the accurate and efficient on boarding of patients to provide them access to a variety of urgent, often out of hours, heath services.
You will facilitate a structured, scripted conversation. ensuring that during times of surge and increased service pressure, patients are still communicated to and given appropriate worsening advice.
You will use good listening and communication skills to talk to people from all backgrounds, treating callers with empathy and respect. The role will cover a variety of medical related queries and concerns, which can include sensitive and urgent related contacts. From time to time, you may have to communicate with a difficult caller in a calm and professional manner.
Main duties:
- A good general education, to a minimum of GCSE level
- Local geographical knowledge
- Excellent verbal and written communication skills
- Excellent keyboard skills
- Ability to record information accurately and correctly
- Ability to work under own initiative and as a member of a team
- Ability to prioritise work to achieve deadlines.
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