Customer Service Advisor

Employer
NatWest Group
Location
Edinburgh
Salary
Up to £10.51 per hour
Closing date
26 May 2021
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Job Details

If you are passionate about Customer Service and would like an opportunity to work for one of the largest banks in the world, then we would love to hear from you. Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams. In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the phone to take their calls. ​You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

This role is a Temp to Perm opportunity and therefore our client are looking for candidates that are interested in a future career.

Hours during training will be Monday - Friday 0900 - 1700, lasting approx. 7 weeks.

The hours of work will be between the hours of 7am and 8pm Monday to Sunday on a rotational shift pattern. Workers must be fully flexible and able to commit to the full range of hours, including weekend working.

We offer a fantastic starting salary of £10.51ph, 33 days holiday pro-rata, pension, discounts on a variety of family days out, on-site Gym & Restaurant and the opportunity to access lots of free online courses.

It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.

Company

With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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Location
United Kingdom

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