Customer Service Advisor
This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Kingswinford!
About the role:
As a Customer Service Advisor, you'll be joining the Metering Team which is currently expanding and taking calls from our existing customers who have questions around their Meters. As a Customer Service Advisor you will be responsible for speaking with new and existing customers, delivering excellent customer service helping them with general enquires. You will also assist with booking engineers for meter breakdowns and changes.
You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee at a later date. There's a range of great benefits on offer too:
- Initially the pay will be £9.75 per hour with the chance for it to later rise up to £11.32 per hour depending on performance etc.
- You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
- There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.
Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.
The contact centre is open from 8am - 8pm Monday - Friday and between 8am - 6pm on a Saturday (expectation is 1 in 4 Saturdays), you would be expected to be flexible to work during these times as the business requires.
Interested? Click 'apply' to start your application today.