German Administrator and Process Executive

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

As a member of the Support Personnel team - German speaking, you will be responsible for the following:

• Troubleshoot customer issues.
• Provide end to end resolution to the clients customers via email, phone and live chat.
• Ensure all processes and policies and adhered to at all times.
• Reproduce customer issues and escalate product ticket.
• Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
• Demonstrate ownership, high level of commitment and provide excellent customer service to the customer
• Managing verification email cases queues, ensuring timely responses to all applying provider inquiries
• Cross-functional alignment with other internal teams to manage questions and escalations regarding verification process

Requirements:

• Primary language skill (German)
• 2+ years equivalent experience in a Digital operations to help enforce business policies
• Experience creating reports and analysis on excel data to be shared at the team and leadership
• Ability to manage written and voice communication (email, chat, phone, and video connects with customers)
• Outstanding work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
• Must be able to work on a Flexible schedule (including weekend and night shift work)

Benefits:

• Performance based bonus scheme
• Rewards scheme
• Great career growth potential
• The opportunity to work with a leading global tech company
• Permanent contract

For more information, contact Gary Morrison on 016455221 or gary.morrison@manpower.ie