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German Administrator and Process Executive

Employer
Manpower Ireland
Location
Dublin City Centre, Dublin
Salary
Up to EUR28400.00 per annum
Closing date
6 May 2021
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Job Details

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

As a member of the Support Personnel team - German speaking, you will be responsible for the following:

  • Troubleshoot customer issues.
  • Provide end to end resolution to the clients customers via email, phone and live chat.
  • Ensure all processes and policies and adhered to at all times.
  • Reproduce customer issues and escalate product ticket.
  • Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
  • Demonstrate ownership, high level of commitment and provide excellent customer service to the customer
  • Managing verification email cases queues, ensuring timely responses to all applying provider inquiries
  • Cross-functional alignment with other internal teams to manage questions and escalations regarding verification process

Requirements:

  • Primary language skill (German)
  • 2+ years equivalent experience in a Digital operations to help enforce business policies
  • Experience creating reports and analysis on excel data to be shared at the team and leadership
  • Ability to manage written and voice communication (email, chat, phone, and video connects with customers)
  • Outstanding work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
  • Must be able to work on a Flexible schedule (including weekend and night shift work)


Benefits:

  • Performance based bonus scheme
  • Rewards scheme
  • Great career growth potential
  • The opportunity to work with a leading global tech company
  • Permanent contract


For more information, contact Gary Morrison on 016455221 or gary.morrison@manpower.ie

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