Customer Service Representative

Our client is a family owned and operated business that retails premium quality tech products online to the UK market. They provide top quality products at fair prices supported by their customer first approach. They pride themselves on their world class customer service and after sales support. Retailing on 4 major platform online, the business has grown from strength to strength during the pandemic. This client requires a remote based Customer Service Representative to join them in further growing the business and delivering their renowned customer care process.

The client seeks an experienced tech focused Customer Service Representative to join their team, primarily supporting with the sales and after-sales/ customer service duties. The role is an on going remote based position however access to the office in Clacton-on-Sea is essential for training and business needs. Full equipment will be provided to set up your home office, but you must have a quiet space where your able to work. Its also essential you have some experience or interest in technology, specifically camera related goods as that is the primary focus of the business.

Duties of the Customer Service Representative will include:

• Responding to initial sales enquiries, establishing needs and matching best suited product
• Liaising with company logistics partner regarding delivery queries
• Deliver gold standard after-sales technical/ customer support
• Process requests, warranty claims and refund requests in line with procedure
• Updates and monitor internal stock control systems
• Communications in all manners such as Telephone, email, social media, web enquiries and online sales platforms
• Record and monitor customer interactions
• Track and actively promote website reviews

This position is an all-round varied role where the duties will vary according to business needs so a proactive nature, strong initiative and flexibility are paramount. You will also be the first point of contact for many customers so strong communication skills both written and verbal are essential. Given the nature of the company being so tech focused, a thorough product knowledge is vital - full training is provided but a genuine interest is required.

Key skill requirements

• A polite and professional manner
• Proven customer service experience ideally after-sales care
• Comfortable using computers - preferably Mac
• Comprehensive knowledge of online search platforms as well as sales platforms like eBay and/or Amazon.
• Excellent communicator both verbal and written
• Understanding of Microsoft Word/Excel
• Experience using video media players
• User experience of Mobile App/Wifi Technologies
• Knowledgeable and using Social media channels
• Buyer or seller experience on Amazon/EBay/ OnBuy
• Ability to manage time efficiently

Desirable

• Current or previous user of their typical products such as Dash Cameras, Action cams etc
• Experienced or have connections to Motorcycling, Cycling or Equestrian
• Face to Face Retail experience, preferably in an electrical store, tech department or similar.

This is A very rare and unique opportunity to join a business that is growing exponentially despite the global pandemic. In this position you have the real opportunity to first-hand impact the business and grow your career alongside it. Working closely with the owner of the business, it offers the chance to get a better understanding of industry and develop your personal skill set.

They seek an individual who can demonstrate the ability to go the extra mile for customers and is dedicated to their role and building business relationships. An ability to prioritise workloads, multitask and remain resilient in challenging situations are vital to success in this role.

If you feel like this role is what your looking for, please click apply now!