Despatch Advisor

The Job Role is Metering Dispatch Support Agent

Working between the hours of .8.45 - 17.30 Monday to Friday

£11 per hour paid through Manpower weekly overtime is paid at 1.5 per hour

This role will initially be working from home (all lap top equipment is provided by SSE)

Your role will be to support the Dispatch Engineers by re booking customer appointments and ensuring the correct service orders are prepared so that the Meter Operatives have all the information they need to complete their job role. Making any changes to their schedule quickly and accurately so that disruption is minimal to the customers

You could be taking in bound calls from Appointment booking teams and customers so will need the ability to communicate effectively.

Using Microsoft Packages.

This is working in a fast- paced role so good attention to detail is important.

Please have some good examples of meeting targets, how you would prioritise your work load and why you think you would be ideal for this role