Planned Works Co-Ordinator

We currently have a vacancy for a Planned Works Coordinator based in Oldham. Reporting to the Service manager you will work as a key member of an area-based team, providing support to the Planned Works team to deliver effective resource management and query handling.

Key Responsibilities:

• Plan effectively the resources required to carry out Planned Works throughout each programme.
• Order materials direct with supplier by scheduled deadline and liaise with the suppliers to ensure that materials are delivered direct to site on specified date.
• Update systems accurately to reflect goods received and stages of work in progress to ensure accurate and timely financial reporting.
• Respond efficiently to customer enquiries and ensure that they are fully conversant with the schedule of work to be completed.
• Ensure compliance with GDPR regulations when processing customer data.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Work closely with the commercial team in relation to subcontractors, purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Skills / Experience
Essential:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Microsoft office including Word and Excel.
• Demonstrate the Guinness Behaviours.

Essential Qualifications

• Educated to NVQ II or equivalent GCSEs.