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International Credibility Interviewer

Employer
Birmingham City University Temporary Jobs
Location
West Midlands, Birmingham
Salary
Up to £14.03 per hour
Closing date
21 May 2021

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Job Details

Location: University House, Bartholomew Row, Birmingham

Start Date: 24th May 21 (or near to) to end September 21

Hours: Monday to Friday, 37 hours per week

We are looking for an experienced administrator who ideally has previous admin experience in a higher education environment. Experience of operating and developing efficient administrative systems; particularly volume and accurate data processing in a customer-facing role is also desirable.

Formal Qualifications

A good level of education, to degree level or equivalent is expected. English and Mathematics at GCSE level.

Specific Skills/Abilities/Knowledge

  • Excellent communication, customer service skills and strong interpersonal skills
  • Strong customer focus
  • Ability to deal with international recruitment agents and overseas institutional staff with care and sensitivity
  • Ability to organise work efficiently
  • Attention to detail and accuracy
  • Ability to work to tight deadlines
  • Flexible team worker with good interpersonal skills.
  • Ability to work with a diverse student population
  • Expertise in work processing / keyboard skills including experience in the use of Microsoft Office packages and relational databases such as SITS.

Main Activities and Responsibilities

  • To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.
  • To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.
  • To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including:

  • Equivalence of overseas qualifications
  • Application Process
  • Course Selection and fees
  • Status for fee payment purposes
  • English Language requirements
  • Immigration and visa requirements
  • Operational processes
  • Other related issue

  • To maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.
  • To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.
  • To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.
  • To ensure that before offers are made, applicants meet the rules set out by the UKVI, with the support of the Admissions Manager if required; but the post-holder is expected to build up and maintain their own working knowledge of these rules as part of the job.
  • To inform applicants of decisions and make interview arrangements as required for applicants.
  • To actively pursue outstanding decisions by following up with admissions tutors or applicants themselves for missing documentation, with reference to the Applicants Portal within SITS.
  • To actively follow up offer holders, giving guidance to support them in their decision making process and enabling them to successfully reach the CAS stage.
  • To provide support in sending out written communications to international enquirers, applicants, offer holders, acceptances etc.
  • To participate in international events as and when required - in terms of planning, organising, staffing and analysing. To assist with Open Days and special events either in an office-based role or as part of the activity itself. To arrange meetings and events as required organising travel arrangements, car hire, car parking, hotel bookings and catering following Departmental and University guidelines and procedures. To provide hospitality to visitors and guests where and when necessary maintaining a positive and high level of customer service at all times.
  • To be responsible for the collection of applicants' deposits and to undertake the recording and banking of monies received in line with audit requirements.
  • To assist with the organisation and recruitment of overseas students through clearing and post examination results period.
  • To assess applicants' fee status to correctly determine their status as home or overseas for fee payment purposes.
  • To support the University's enrolment function for international students with regards to advice and guidance as and when required.
  • To ensure your knowledge of UKVI related and Admissions systems matters are kept up to date, through training provided.
  • To meet agreed service levels in terms of the international application, offer and CAS process.
  • Provide cover for other Admissions and Conversion staff as required line management.
  • To undertake activities commensurate with the level of the post as and when requested by line management.

Company

Birmingham City University pride themselves on an inclusive and dynamic working environment, where we work hard to develop our staff. Since changing our name to Birmingham City University in 2007 we've made giant strides forward in the quality and range of our education provision, and we see our staff as vital to that improvement. This commitment has been reflected in increased investment in staff development.

Manpower has teamed up with Birmingham City University to offer you the unique ability to work for Birmingham City University with Manpower.

Company info
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Birmingham City University Temporary Jobs

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