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Customer Service Advisor

NatWest Group
Chatham, Kent
Up to £9.74 per hour + 33 days Holiday + Pension
Closing date
17 Jun 2021
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Job Details

Are you ready to kick start a career in Customer Service?

Working within one of our Customer Support teams, you will handle an array of inbound telephone calls in relations to customer accounts.

You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

You will ideally have some previous Customer Service experience; however it is more important that you can demonstrate previous experience of engaging with people. Sound IT/Technology skills and excellent attention to detail are essential, as well as a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers a fantastic training programme that runs between 4/5 weeks with ongoing support and coaching.

You'll be required to work 5 days of 7-hour shifts between the hours of 8am - 7pm Monday- Friday. You may be required in the future to work Saturday mornings so flexibility is a necessity. Total hours are 35 hours a week.

We offer a fantastic starting salary of £9.74ph, 33 days holiday pro-rata, pension and the opportunity to access lots of free online courses.

If you would like to be considered for the role then please send your CV in the first instance.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days of your application then you have not been successful on this occasion


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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