Customer Service Coordinator

Employer
E.ON
Location
Coventry, West Midlands
Salary
Up to £10.22 per hour
Closing date
18 Jun 2021
You need to sign in or create an account to save a job.

Job Details

Customer Service coordinator - Coventry

Millions of people get their gas and electricity from one of the UK's largest energy provider, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us as a Customer Service Coordinator.

This position is based in (Westwood Business Park, Coventry ) however, due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.

Our offices are open from 7am until 6pm Monday to Friday 8am until 4pm Saturdays, you will be expected to be flexible to work during these times.

About the role:

Does the thought of being Customer obsessed inspire you? Do you have good attention to detail? Are you good at solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas when things just aren't right? Do you believe in being part of a team, a family, where helping one another to be at our best is paramount? Can you roll up your sleeves and get stuck in no matter what needs doing to succeed?

  • Taking inbound calls from customers regarding boiler installations, Loft and cavity insulation queries
  • Qualifying leads for installations and inputting details into the system
  • Responsible for dealing with customer complaints as per the complaint process and to the agreed timeframe, ensuring they are logged, processed
  • Contacting customers to take payments and to ensure that the customer is happy with their quotes, and any queries are answered in a timely manner
  • Understand what paperwork is needed for ECO & ensure completed and filed away correctly
  • Supporting the field in any queries they may have in ensuring that all of jobs that they install can be progressed compliantly
  • Providing general knowledge and answers to frequently asked questions
  • Provide support to the wider team when required

About you:

Ideally, you'll have some previous experience working in a customer service and administration. We're looking for someone with great communication and IT skills who will be comfortable with data entry and responding to customer queries.

The benefits:

You'll join us on a temporary basis. There's a range of great benefits on offer too:

    • The pay will be £10.22 per hour.
    • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
  • Manpower are committed to you achieving success in your career, whatever your goals. We have an in-house development programme which offers you guidance from a dedicated agent along with exclusive employee benefits. Speak to Manpower to find out more!!
  • Covid 19 safe office environment.

Interested? Click 'apply' to start your application today.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Mini-site:
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

Apply for Customer Service Coordinator

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover letter

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert