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Customer Business Manager - Retail

Leatherhead, Surrey
£65000 - £68000 per annum + holidays, bonus
Closing date
21 Jun 2021

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Job Details

An exciting opportunity has arisen for a Customer Business Manager-Retail to join our client, a leading global FMCG company, to be based at their prestigious facility in Leatherhead (currently working from home). This is a full-time temporary role for a period of 12 months, working a 36.25-hour week, to start ASAP. This role is paying between £65K to £68K pro rata, per annum, depending on experience.


Job Purpose

The Customer Business Manager (CBM) is an externally focused role, leading business with a Key Customer. The CBM is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers (CAMs) to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams. Key focus areas for this role are:

Develop sustainable customer relationships at all levels and cross functionally, underpinned by a strong JBP

Leverage our brand assets and CCBT (Country Category Business teams) structure to deliver new and exciting innovation and category building plans

Develop and deliver plans omnichannel - Supermarkets, Convenience & Wholesale

Strength in Shopper and Consumer insight to apply to categories across Food, Refreshment, Homecare and Personal Care

Lead customer strategy development and major customer and category initiatives

Lead the development and delivery of the customer strategic business plan and the joint customer business plan, working closely with Category Managers, Shopper Marketing and CCBT's

Lead the development and deployment of category strategy and insight alongside the respective CCBT and Category teams

Resolve Customer / Category trade off's within their area

With Customer Marketing Managers, lead key in-store activation events

Be accountable for financial performance of categories within area of responsibility

Deliver Turnover, Customer Profitability and Business Building Terms budgets

Own the short term volume and spend forecast aligned to S&OP process for their allocated super categories

Discuss and agree Gap Filling initiatives with Category Team

Lead and develop our Growth Strategy with customers to win share whilst delivering

Line manage and develop Customer Account Managers

Manage the performance of CAMs, Execs and cross functional team within their responsibility

Provide on-the-job coaching and guidance

Facilitate training and development opportunities - support the team in achieving their career goals


  • Strategic, Systemic Thinking & Entrepreneurial
  • High Growth mind-set & Customer focus


  • Customer management & selling essentials
  • Experience of leveraging big customer relationships
  • Consistent delivery of high quality results in difficult trading/customer environments
  • Category Management and Customer Marketing experience
  • Experience of managing and developing others
  • Experience of creating and delivering JBP's
  • Self Starting, Independent and Strong Conviction
  • Experience of working in cross-functional teams within a matrix environment - both F2F and virtually.
  • Ability to influence senior stakeholders.


A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. So whether you’re looking for an internship, apprenticeship, graduate opportunities, or a job opening to progress your professional career, at Unilever you can shape your own path as you work with the brands and people that drive our sustainable business growth.

Find Us
Manpower UK Ltd
C/O Unilever HPC
Port Sunlight
CH62 4ZD
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