Customer Service Agent Kingswinford - Appointment Booking

Employer
E.ON
Location
Kingswinford, West Midlands
Salary
Up to £9.75 per hour
Closing date
22 Jun 2021
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Job Details

Customer Service Advisor

Kingswinford

This is your chance to help shape the UK's energy transformation towards sustainability. This is a great opportunity to join one of the leading suppliers in 100% renewable energy sources towards a greener future.

About the role:

This is a Customer Service Advisor role in the contact centre in Kingswinford. You will be joining the Appointment Booking Team which is currently expanding and taking calls from existing customers and booking smart meter appointments for them. As a front-line advisor, you will be responsible for delivering excellent customer service and delighting our customers, actively promoting the benefits of smart meters and giving useful energy advice.

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee later.

The benefits:

There's a range of great benefits on offer too:

Initially the pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour dependant on your performance.

You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)

Great support systems in place like mental health first aiders, well-being warriors and one-to-one support meetings to drive your progression.

Mixture of home working and office working following on-site training

About you:

  • Ideally, you will already have some previous experience working in a customer service and/or contact centre role.
  • Naturally you will have great communication skills and will be comfortable handling a large amount of inbound and outbound calls each day.
  • You will also have the ability to deal with challenging situations in a professional and empathetic manner.
  • You are capable of processing and reacting to change in a proactive way in line with changing regulations.

Currently, the Contact Centre is operating between 9am - 5pm Monday to Friday, however this is subject to business needs and could change in the future in line with contracted hours.

Contracted hours will be 8am - 8pm Monday - Friday and between 8am - 6pm on a Saturday.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Mini-site:
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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