Customer Service Advisor
This is your chance to help shape the UK's energy transformation towards sustainability. This is a great opportunity to join one of the leading suppliers in 100% renewable energy sources towards a greener future.
About the role:
This is a Customer Service Advisor role in the contact centre in Kingswinford. You will be joining the Appointment Booking Team which is currently expanding and taking calls from existing customers and booking smart meter appointments for them. As a front-line advisor, you will be responsible for delivering excellent customer service and delighting our customers, actively promoting the benefits of smart meters and giving useful energy advice.
You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee later.
There's a range of great benefits on offer too:
Initially the pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour dependant on your performance.
You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
Great support systems in place like mental health first aiders, well-being warriors and one-to-one support meetings to drive your progression.
Mixture of home working and office working following on-site training
- Ideally, you will already have some previous experience working in a customer service and/or contact centre role.
- Naturally you will have great communication skills and will be comfortable handling a large amount of inbound and outbound calls each day.
- You will also have the ability to deal with challenging situations in a professional and empathetic manner.
- You are capable of processing and reacting to change in a proactive way in line with changing regulations.
Currently, the Contact Centre is operating between 9am - 5pm Monday to Friday, however this is subject to business needs and could change in the future in line with contracted hours.
Contracted hours will be 8am - 8pm Monday - Friday and between 8am - 6pm on a Saturday.