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Customer Service Advisor

NatWest Group
Essex, Southend-On-Sea
£10.66 - £10.88 per hour
Closing date
16 Jun 2021
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Job Details

You will need to live in the surrounding area of Southend due to the training being on site with the client. The role will then be working from home but with flexibility needed to return to site in the future.

We are looking for people who are passionate about Customer Service and are keen to make a difference during these challenging times.

Working as part of our clients Financial Health team, you will be required to support delivery of first class customer service to internal and external customers.

The role requires you to handle an array of inbound and outbound telephone calls in relations to customer accounts.
You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging with people confidently. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers £10.88 per hour and a fantastic training programme that runs between 7/8 weeks with ongoing support and coaching. The role is on going with no defined end date with the opportunity to turn permanent at 12 months of service.

You'll be required to work 5 days of 7hr shifts, between the hours of 8am-8pm Monday-Friday & between 8am & 5pm on Saturdays. You will need to be happy to commit to working on a Saturday every week, the client does ask for flexibility; total hours are 35 hours a week. No bank holiday working.

Due to the current pandemic this role will require for you to work from home for the foreseeable after training, therefore it is imperative you have a comfortable and quiet area within your household to allow you to work effectively.
We offer a fantastic starting salary, 33 days holiday pro-rata, pension, discounts on a variety of family days out, Restaurant and the opportunity to access lots of free online courses.

If you would like to be considered for the role then please send your CV in the first instance.

It is essential that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.

Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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