Call Handlers (Customer Services)
- Employer
- Cadent
- Location
- Leicestershire, Hinckley
- Salary
- Up to £20000 per annum + holidays
- Closing date
- 24 Jun 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
An exciting opportunity has arisen to join a leading utilities supplier as a Customer Advisor, our client is currently seeking a Contact Centre Call Handlers/Customer Advisers based in Hinckley, Leicester LE10 0NA. This is a full-time on going 37 hour week, contract paying £10.40 per hour = £2009.60 per annum pro rata.
The role is shift work, so it is important to know that your days will differ. An example
of this is 3 days starting at 07:00 and finishing at 15:30, another 3 days starting
at 14:30 and finishing at 23:00 with the following 3 days off. So, in short, 6 days on
and 3 Days off, and your shifts are published in advance and the opportunity to undertake additional hours.
We are currently recruiting for customer service representatives to join our fast paced
call centre, responding to incoming calls to the National Gas Emergency line,
providing a 24/7 service safeguarding life and property,
You will undertake a full training programme with ongoing support.
Duties and Activities:
Your day-to-day duties will include:
service
Emergencies
3.Deliver quality work, concentrating on data accuracy and completion within a timely
manner
the customers' needs and the team impact to customer satisfaction.
first call resolution.
goal.
colleagues
improving the level of service we provide
complaints.
ensure any necessary feedback or learning is provided.
Skills and Experience:
Excellent listening, communication and customer service skills with a passion to go above and beyond, with confidence and capability to deal with varied situations.
Proficient in the use of office applications including Microsoft Office
Confident and capable of building and maintaining working relationships outside of team
Strong communicative skills both verbally and in written form, showing a good level of numeracy and verbal reasoning.
A strong team player who is capable of building and maintaining working
relationships inside and outside your team
Company
We are Cadent
Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.
How we work
The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.
These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.
They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.
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