Retail Customer Service Advisor

Employer
Undisclosed Company
Location
Buckinghamshire, Milton Keynes
Salary
Up to £10.48 per hour
Closing date
24 Jun 2021
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Job Details

Manpower are pleased to be recruiting on behalf of our client based in Milton Keynes for a Retail Customer Service Advisors to join their team in April!

The hourly rate is £10.48 per hour and you will be expected to work the following shifts.

These can vary between 8am and 6pm. 8 hours a day 35 hours a week, typical Shift times could be:

  • 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday

with the occasional weekend.

Start Date: 2nd August 2021

ROLE RESPONSIBILITIES

This role is responsible for processing a range of administration tasks that are generated from our customers through our call centres. The queues and processes that you would be required to work are high volumes and have required turnaround times.

To make this happen, we need great communicators who can combine great personalised customer service with a sharp attention to detail.

You must be comfortable with talking on the phone and making outbound calls to our customers with a huge desire to deliver a consistent and excellent level of service to your customers, this creates a one and done culture and ensures we get it right first time for customers.

About the role

  • Being adaptable to switch across different processes as there will be a requirement for this
  • Responding on email/admin queries and using outbound calls as a 'one and done' to get the right customer outcomes
  • Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle
  • Maintaining an understanding of FCA regulations
  • Taking responsibility for ensuring that excellent customer service is delivered at all times
  • Close liaison with other Customer Operations staff e.g. New Business, Collections.

About you

  • Full PC literacy essential
  • Excellent written and spoken communication capabilities
  • Previous customer service centre, call centre or finance company experience is desirable
  • An understanding of the Data Protection Act and Consumer Credit Act is desirable
  • Outstanding written and verbal communication skills
  • Excellent attention to detail
  • Ability to learn new systems and processes
  • Excellent attention to detail
  • Strong customer service focus essential and a customer friendly manner at all times

Hours

The working hours are between 0800 - 1800hrs Monday - Friday; all employees will be required to work between these hours. 4 week scheduling given in advance. Shifts can vary between those hours 8 hours a day 35 hours a week, typical Shift times could be:

  • 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday

Candidates must be flexible to work ANY of the listed shifts given unless stated otherwise.

NO HOLIDAYS ARE ALLOWED DURING THE PEAK PERIODS

If this sounds like the role for you then apply now!

Apply for Retail Customer Service Advisor

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