This job has expired

Customer Service Agent

Employer
HSBC
Location
Home Working - United Kingdom
Salary
£13.50 per hour
Closing date
31 Aug 2021
You need to sign in or create an account to save a job.

Job Details

We have an immediate, full time temporary, home based position available for an inbound Customer Service Agent on behalf of a leading Bank.

As a home based Customer Service Agent, your role will involve taking inbound customer calls, actively listening to their query, enabling you to interpret their needs and deliver an exceptional customer experience, every time.  You will work as part of a large remote team, training and equipment will be provided. 

What you’ll need to do:

  • Provide a high quality customer service to achieve maximum customer satisfaction by resolving the customer query at first contact
  • Be focused on attention to detail and data accuracy
  • Confidently assess a customer’s needs and offer solutions to enhance the customer experience
  • Take ownership for your customer using your own initiative
  • Ensure a positive customer brand experience at all times

What we’ll need from you:

  • Experience in a customer service environment, previous contact centre or banking experience is not required
  • A passion for customer satisfaction
  • A willingness to learn
  • Excellent computer literacy
  • Flexibility to work 35 hours per week between the hours of Monday to Sunday 8am – 8pm 365 days a year
  • You must be able to connect directly to your wireless router & have a suitable home working environment with strong internet connection
  • You must be able to supply the necessary documentation for a full credit and criminal record check

Benefits:

  • Full training and follow up support is provided
  • Potential to become a permanent employee
  • Opportunity to work for a leading brand
  • Access to training and development
  • Salary equivalent: £24,570
  • 33 days holiday allowance per year
     

During the recruitment and onboarding process we will be adhering to the social distancing guidance from the government.

Company

Build your career at HSBC

HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

HSBC Call Centre PhotoOur purpose

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Refreshingly human

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

Find Us
Location
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert