Planned Works co-ordinator

Undisclosed Company
Greater Manchester, Oldham
Up to £10.78 per hour + Free parking, canteen on site
Closing date
29 Jun 2021
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Job Details

Overall Purpose: To provide support to the Planned Works team to deliver effective resource management and query handling.

Responsibilities & Outcomes Skills / Experience General Role Expectations

Key Responsibilities:

  • Plan effectively the resources required to carry out Planned Works

throughout each programme.

  • Order materials direct with supplier by scheduled deadline and

liaise with the suppliers to ensure that materials are delivered direct

to site on specified date.

  • Update systems accurately to reflect goods received and stages of

work in progress to ensure accurate and timely financial reporting.

  • Respond efficiently to customer enquiries and ensure that they are

fully conversant with the schedule of work to be completed.

  • Ensure compliance with GDPR regulations when processing

customer data.

  • Ensure that all written, electronic and telephone enquiries are

answered and resolved effectively in accordance with agreed

service standards and timescales.

  • Provide effective planning of regional operative's diaries working

closely with the regional operational team to support the

achievement of operational KPIs.

  • Work closely with the commercial team in relation to

subcontractors, purchase orders and variation orders to ensure

continued value for money and commercial procedures are


  • Take appropriate Health and Safety measures to ensure personal

safety and the safety of our customers and colleagues.

  • Support the protection and safety of our customers by ensuring

safeguarding procedures are followed and safeguarding concerns

are appropriately identified, monitored and reported.

Key Outcomes:

  • Ensure we have the right skills assigned for at the right time to

ensure delivery to target date.

  • Programme and individual properties delivered on time, and to

customer's satisfaction.

  • Operational employees have minimal travel time.
  • Works are managed effectively and safely using a robust and proactive

approach to Risk and Health & Safety and prioritised in line

with the Business Plan at all times.

  • Productivity and Key performance indicators are achieved.
  • Safeguarding concerns, suspicions or allegations of abuse are

appropriately identified, recorded and sent to the appropriate

specialist team.


  • Experience of working in a customer focused environment.
  • Experience of working within agreed performance targets.
  • Proven ability to work methodically, follow agreed

procedures and accurately record data and information.

  • Ability to work in a fast-paced environment and under


  • Experience of working with databases.
  • Microsoft office including Word and Excel.
  • Demonstrate the Guinness Behaviours.


  • Experience of scheduling work.
  • Experience of working with sub-contractors.
  • Excellent organisational and time management skills.
  • Experience of Accu Serv job management system.

These are the requirements for roles at Grade B. There may

be certain headings against which the requirements of

individual roles are higher or lower. Your manager will advise

if this is the case.


  • Assigned and accountable for specific areas of responsibility


  • Performs a range of tasks which vary in complexity within

scope of their function.

  • Makes decisions within parameters set by manager, using

job/specialist experience.

People Skills:

  • Has regular communication with internal/external contacts

and builds relationships required to deliver priorities.

  • Works collaboratively with colleagues to deliver


  • May prioritise and oversee activities of others to meet

required deadlines and standards.

  • Coaches inexperienced team members.
  • Provides first level advice and support for others.
  • May manage or support consistency of the employment

experience in own area.

Impact & Influence:

  • Decides within a range of solutions/practices which are the

most applicable.

  • Actions have predominantly local or internal impact on one or

a small number of individuals.

  • Required to share knowledge and experience with others.
  • Adapts own behaviour to influence colleagues/peers.

Thinking Challenge:

  • Assists in the identification, assessment and resolution of a

range of issues/problems.

  • Required to assess and resolve standard/ non-standard

issues/problems, largely on own initiative.

  • Implements procedures to ensure continuous improvement.

Customer Service:

  • Respects and values customers, both internal and external,

and demonstrates our commitment to high quality customer

service in all that is done.



  • Educated to NVQ II or equivalent GCSEs.


  • Microsoft and/or business intelligence related professional

certification or equivalent evidence of competency.


Driving Licence Required No

Mobile working required No

Evening and weekend working required No

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