Support Service Administrator

Support Service Administrator

Monday - Friday

9am-5:30pm

£12.82 Per hour

Heathrow

Temp to Perm

Role

Support Services Planning teams to ensure the delivery of exceptional customer service in line with team targets and company requirements.

• Support Services Planning Administration
• Coordinate the daily planning of installations with the help of the support service team
• Oversee the daily allocation of breakdown calls and sub 60 day requirements
• Allocation of subcontractors as and when required
• Providing excellent customer service at all times
• Accurately input and goods receipt purchase orders

Whilst the key focus of the role holder will be one of the above areas of expertise on a daily basis, the role holders will provide cover on an adhoc basis as required.

To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any addition.

To effectively administrate the support services function of the business and to deliver cost effective solution in the provision of planning, services and resource. To retain high importance in service and customer satisfaction.

Reporting directly to the Service Supervisor

Collaborative working relationship with Operations and Sales colleagues both within and outside of Region.

Main Task

• Log calls for support service onto the system.

• Raise purchase orders for support service engineers.

• Confidently handling internal / customer telephone queries (e.g. Estimated Time of Arrival (ETA) for units en route to customer).

• Ensuring customers are updated at all times of the progress of their Maintenance issue.

• Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns.

• Be proficient in the use of our systems to deliver workable solution that meets our customer's requirements.

• To meet a level of demand that satisfies our internal departments in relation to delivering a mutual solution for the effective planning and utilisation of resource and services to our customers.

• Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise.

• Ensure customers are kept up to date on how and when issues will be resolved.

• Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns.

• Be proficient in the use of our systems to deliver workable solution that meets our customer's requirements.

• To meet a level of demand that satisfies our internal departments in relation to delivering a mutual solution for the effective planning and utilisation of resource and services to our customers.

• Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise.

• Liaise with mobile engineers to resolve customer issues, or forward to the Regional Service Managers or branches depending on type of issue. i.e. customer related/breakdowns.

• Liaise with transport regarding install/dis-mantles within an agreed timely manner

• Liaise closely with Technical Support on all installs/dismantles ensuring agreed work streams are reached.

• Perform administration duties to company standard.

• Ensure all Support Service KPI's are met.

• To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any additional site restrictions.