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Desktop Support Engineer

Employer
Experis Ireland
Location
Dublin, Dublin West
Salary
EUR30000 - EUR36000 per annum
Closing date
30 Jun 2021

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Sector
IT
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Job Details

Experis Ireland are currently looking for a highly Deskside Support Engineer, with a genuine interest in solving IT issues, for one of our clients in a role based in Dublin West.

The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

The successful candidate will support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.

DETAILED JOB DESCRIPTION:

* Work to resolve issues accurately and efficiently, within set targets and in a professional manner

* Maintain a dedicated commitment to service quality & customer experience

* Take ownership of tickets escalated from the service desk & other teams, handling them appropriately

* Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly

* Occasionally work from home in place of working on-site, providing remote support and administration

* Work with the team as part of an on-call rota & provide critical out of hours support when necessary

* Contribute to the creation and up-keep of Knowledge Base Articles

* Be comfortable working in a highly regulated environment, adhering to local and global policies

* Adhere to all IT Asset Management procedures & policies

* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks

* Be prepared to engage with ad-hoc tasks with a best effort and positive attitude

ESSENTIALS SKILLS/QUALIFICATIONS:

* Excellent written and verbal communication skills

* Ability to work independently and as part of a small team

* Ability to work well with global teams.

* Experience of working in Desktop support role

* Tested software and hardware troubleshooting skills

* Experience of supporting Windows 10

* Experience of supporting Microsoft Office suites including Office 365

* Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems

* Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge

* Server Hardware support experiencing (racking & providing Hands & Eyes support)

* Printer hardware knowledge

* Willingness to work as part of an on-call shift, & support essential out of hours work

DESIRABLE SKILLS/QUALIFICATIONS:

* ITIL certification

* Experience supporting legacy Windows operating systems

* Experience supporting PCs or Benchtops in a laboratory or production environment

* Experiencing supporting Label Printers, & Mobile Handheld Computers

* HP Service Center / Service Manager experience

* Full Driving License

If you are interested in applying please respond to this advert with your most recent CV or for more information please contact David Kelly from Experis Ireland.

Company

At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.

 

We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.

Back in 1987, we were founded as Elan and Nicholas Andrews. Over the years our company evolved into Jefferson Wells and Manpower Professional too. Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup

Find Us
Location
Ireland
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