Customer Advisors

Leicestershire, Hinckley
Up to £20000 per annum + holidays
Closing date
1 Jul 2021
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Job Details

An exciting opportunity has arisen to join a leading utilities supplier as a Customer Advisor, our client is currently seeking a Contact Centre Customer Advisors based in Hinckley, Leicester LE10 0NA. This is a full-time on going 37 hour week, contract paying £10.40 per hour = £2009.60 per annum pro rata.

The role is shift work, so it is important to know that your days will differ. An example

of this is 3 days starting at 07:00 and finishing at 15:30, another 3 days starting

at 14:30 and finishing at 23:00 with the following 3 days off. So, in short, 6 days on

and 3 Days off, and your shifts are published in advance and the opportunity to undertake additional hours.

We are currently recruiting for customer service representatives to join our fast paced

call centre, responding to incoming calls to the National Gas Emergency line,

providing a 24/7 service safeguarding life and property,

You will undertake a full training programme with ongoing support.

Duties and Activities:

Your day-to-day duties will include:

  • Handling customer interactions/triaging calls into the National Gas Emergency

  • service

  • Creating and submitting accurate workorders to dispatch Engineers to Gas

  • Emergencies

    3.Deliver quality work, concentrating on data accuracy and completion within a timely


  • Contribute to the team delivery of excellent customer service, aim to understand

  • the customers' needs and the team impact to customer satisfaction.

  • Apply customer excellence techniques to handle all customer calls and provide a

  • first call resolution.

  • Work with others co-operatively and flexibly within a team to achieve the collective

  • goal.

  • Maintain excellent working relationships with the business, and immediate

  • colleagues

  • Demonstrate knowledge of processes and activities where applicable
  • Participation in continuous improvement forums to ensure that we are constantly

  • improving the level of service we provide

  • Provide support/knowledge first call resolution to enquiries and complaints
  • Providing written communication to customers in response to enquiries and

  • complaints.

  • Liaison with internal and external stakeholders for customer resolution and

  • ensure any necessary feedback or learning is provided.

    Skills and Experience:

    Excellent listening, communication and customer service skills with a passion to go above and beyond, with confidence and capability to deal with varied situations.

    Proficient in the use of office applications including Microsoft Office

    Confident and capable of building and maintaining working relationships outside of team

    Strong communicative skills both verbally and in written form, showing a good level of numeracy and verbal reasoning.

    A strong team player who is capable of building and maintaining working

    relationships inside and outside your team


    Cadent Header

    We are Cadent

    Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
    And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
    Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

    How we work

    The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

    These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

    They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

    Find Us

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