Service Delivery Consultant

Job purpose: The onsite Service Delivery Consultant will be based at a branch location with require ad-hoc visits to client sites. This role is instrumental to the success of the overall UK account. You will report into the Account Manager

Working with Others

Accountabilities

• Develop good relationships with all clients' user managers across the client locations - Ashford, Epping, Ebbsfleet

• Conduct face to face meetings, with any Manpower Field staff and managers as required

• Carry out planned visits to the client sites to establish additional needs and introduce solutions

• Focusing on ways in which Manpower can achieve a high level of collaboration with the client

• Ensure that the client is updated on changes in the business that may impact the Service Delivery Function

• Actively gaining feedback from clients and candidates on the service they are receiving from Manpower in line with the Company's quality standards and taking corrective action as necessary

• Assisting in the management of local recruitment campaigns to ensure the supply of suitable candidates to fill outstanding vacancies and to develop a pool of candidates ready to start for future orders when required

• Screening, interviewing and assessing candidates in line with Manpower's recruitment procedures and agreed client processes and matching them to suitable vacancies when required

• Key Skill Selling candidates to open promotional requisitions

• On-boarding activity - Issue and explain the Field Staff Handbook and SED to candidates highlighting their employment status and benefits

• Support field staff with any queries including pay and holidays

• Oversee all aspects of the workforce management, from client specific induction, performance related issues, absence management and end of assignments. Liaise with the client on all relevant matters, constantly reviewing processes to ensure there is continuous improvement in any highlighted areas

• Responsible for the maintenance of Field Glass ensuring that all elements of the system are kept up to date including Time Sheets, Extensions, Work Orders, COC's

• Ensuring that all activity complies with all Company policies, procedures and legal requirements including health and safety and employment legislation

• Ensuring that all work is conducted in accordance with Manpower's values and standards

• Other adhoc duties and project work as required

Person profile - background, skills and experience

• Manage client relationships at a local level with key personnel

• Good IT Skills - Excel

• Effective communication skills (written and verbal)

• Good HR awareness

• Understanding of basic HR process, procedure and issue management

• Must be able to demonstrate the core Manpower values and behaviours

• Must be flexible and be able to travel between sites as appropriate

Specific Activity

• Local calls / meetings with client contacts at site level

• Weekly team Call (peer to peer)

• Supporting sites either remotely or on-site as required

• Tracking issues and highlighting cases of concern to the SDL