Regional Service Manager

Employer
Undisclosed Company
Location
Berkshire, Slough
Salary
£28000 - £32292 per annum
Closing date
7 Jul 2021

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Sector
Engineering
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Job Details

Manpower are currently recruiting for a Regional Service Engineer to support the Support Services Division within a well established company.

Working as part of the field team to provide a dedicated service of asset repair and maintenance together with installation and dismantle of site cabins.

Overall responsibility for ensuring that a high proportion of Regional self powered hire equipment is available for hire and is certified safe to use at all times

Main Responsibilities:

  • Carrying out comprehensive safety/maintenance checks of all self powered hire equipment before dispatch/when returned and completing and including all necessary documentation including test certificates and safety instructions
  • Visiting customer sites, when required, to repair faulty self powered hire equipment and/or carrying out safety/operational demonstrations
  • Installation and dismantle of hire units and associated equipment
  • Quick and accurate diagnosis of fault / breakdown
  • Asking relevant questions to determine the precise fault / issue to complete the job first time.
  • Liaising with customers / manager / peers / contractors to ensure site work is completed timely and efficiently
  • Effective repair of hire units and its equipment which may require multi-trade skills capability - including engine repair
  • Completing PDA / paperwork thoroughly and accurately
  • Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
  • Act in a professional manner, ensure good working relationships are maintained and promote a good image of the Company at all times.
  • Be aware that the Company operates a Quality Assurance system BS EN ISO 9001 and adhere to the respective procedures.

The ideal candidate will posses the following:

  • General maintenance/DIY skills
  • Simple assembly, joinery, plumbing, paint prep, use of power tools
  • Health &Safety awareness
  • Valid and acceptable driving license
  • CSCS card holder
  • Have basic IT skills
  • Customer service experience.
  • Problem solver and flexible approach
  • Team player
  • Able to install, decommission and service certain products, including linking, stacking, staircases, connecting Bowser/Tank etc
  • Able to undertake 'like for like' electrical works
  • Able to sign off straightforward installations
  • Acts as main point of customer contact, ensuring good levels of service
  • Able to install, decommission and service all products, including linking, stacking, staircases, connecting Bowser/ Tank etc
  • Able to supervise more complex installations and decommissions e.g. manage customer/3rd party relationships, lead the team, maintain quality standards etc
  • Undertakes more complex customer services e.g. estimating for additional works
  • Mentors/trains and signs off less experienced colleagues

Other considerations

  • Full driving license as travelling long distances is required.
  • May need to stay overnight occasionally
  • May be required to participate in an out of hours service rota
  • Flexibility in working hours is required as may need to start earlier and finish later than normal on occasions.
  • Has proven experience and ability to work effectively with internal and/or external customers

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