Deskside Support Engineer II

Employer
Undisclosed Company
Location
Lancashire, Preston
Salary
£20000 - £21000 per annum
Closing date
8 Jul 2021

View more

Sector
IT
You need to sign in or create an account to save a job.

Job Details

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Preston, this is a Full-time, permanent role to start ASAP. Covering shift 7am - 7pm Monday - Friday, the role is paying up to £21,000 per annum

Summary

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. This role provides incident management and rapid response activities to major incidents for multitude of secure clients within the Hub

Responsibilities:

  • Manage and resolve service impacting incidents
  • Work closely with the event management team in proactively resolving events before they become service impacting
  • Pursue continuous improvement through identification of first-time fix, documenting and mentoring the Service Desk with new procedures.
  • Develop own skills to reduce Mean- time -to- resolve; avoid passing cases to other resolver groups
  • Work closely with iSolve to identify and implement automation
  • Creation and ownership of application failover procedures
  • Provide technical leadership during the resolution of Major Incidents
  • Assist the Service Desk during busy periods

Essential Skills:

  • Previous experience in a similar role
  • Knowledge of Windows 10 operating system and associated technologies
  • Hardware and Software fault diagnosis skills and troubleshooting
  • Excellent customer service skills
  • Ability to achieve SC security clearance

Apply for Deskside Support Engineer II

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover letter

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar Jobs