Housing Officer

Undisclosed Company
Up to £19500 per annum + Pension, life insurance
Closing date
8 Jul 2021

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Job Details

Housing Officer

Locations: Newport/Remote

Salary: £19,500

Hours: Mon - Fri (8.30am-5pm 40 hours per week).

Benefits: 20 days holiday increasing to 25 days with service, pension, and life insurance.


This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Local Manager to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users (SUs).


  • Supporting the Service User (SU)
    • Manage a caseload of Service Users
    • Attend dispersal and conduct induction of SU into property
    • Signpost as necessary to doctors, shops, support agencies, etc
    • Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
    • Ensure SU's are Moved On no later than the last date of payments to CSM
    • Arrange initial transport of SU's to their accommodation or any relocation as required
    • Ensure that health and safety of SU's are always maintained
    • Complete BI weekly welfare checks of the SU's.
  • Managing a property portfolio
  • Effect appropriate maintenance of properties
  • Conduct monthly inspections and report defects as required
  • Ensure all items within property are replaced /repaired as required in line with inventory procedure
  • Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
  • Prepare property for re-occupation after SU's move on
  • Ensure terminated properties are effectively prepared for hand back to landlord
  • Effect minor property repairs if necessary
  • Ensure the properties are maintained according to Health and Safety guidelines and company procedures
  • Ensure stores are maintained in line with purchasing procedure
  • Team working
    • Liaise regularly with line manager and team members
    • Helping/providing cover for other team members as required
    • Attending team and other staff meetings
    • Supporting new team members and provide on-the-job training
    • 24-hour availability during any significant emergency
    • Provide cover for other staff as agreed by line manager
  • Communication and Liaison
    • Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
    • Ensure all records are maintained and kept up-to-date according to company policies and procedures
    • Ensure appropriate property certification documentation is produced and recorded
    • Liaise closely with SU's, line manager, team members and other staff
    • Assist in the local stakeholder involvement process by attending meetings as required
    • Liaise with local support agencies to ensure relationships are maintained
  • Training and development
  • Monitor own work levels, progress and development
  • Undertake all core training and development programmes as required
  • Undertake relevant learning according to agreed Personal Development Plan
  • Meeting key performance targets
  • Manage own caseload of allocated SUs and properties
  • Work toward own and team performance objectives
  • Learn, understand and operate within contractual guidelines and service requirements

Department Procedures

  • Ensure all documentation including Occupancy Agreements, Service Commission Forms, Welcome Packs, Property Notices etc are produced and recorded accurately and in accordance with business requirements, company procedure and contract requirements.
  • Flexible approach to deal with short notice changes to requirements
  • Provide reports and information requested by line and senior management.
  • To ensure all documentation is accurately completed and submitted within the company procedure.
  • Other duties as deemed reasonable by the IA Manager


  • Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
  • To ensure that all contract Key Performance Indicators are met in regard to administration and reporting.
  • Assisting with complaint, incident, absconder and all Service User issues from an admin perspective
  • Communicate and liaise with stakeholders and local authority staff and sub-contractors.
  • Ensure Service User data is accurately maintained at all times.
  • Ensure all relevant Service User data is disseminated to stakeholders in accordance with procedure and contract compliance.

Training and Development

  • Attend monthly performance review meeting with the Operation Service Delivery Manager.
  • Pursuing personal development of skills and knowledge necessary for the effective performance of the role and in accordance to agreed Personal Development Plan
  • Monitor own work levels, progress and development
  • Make recommendations in regard to service delivery issues and enhancements.
  • Undertake all core training and development programmes as required

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