Service Advisor
- Employer
- BMW Group Retail Careers
- Location
- Kent
- Salary
- Negotiable
- Closing date
- 23 Jun 2021
Job Details
Your role
You will be responsible for handling a multitude of tasks throughout the day with professionalism and diligence. As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instructions, and follow procedures thoroughly and accurately.
Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional customer experience for those using our business for the first time.
Your profile
Experience in this role is not essential, as full training will be given. You will need the ability to ask questions with an eagerness to learn, be self-motivated and have a keen eye for detail. Utilising your strong communication skills, you work with determination to not only meet, but exceed departmental targets in sales and customer care.
You will be computer literate, with the ability to learn new software and programmes. Your strengths will include numeracy and literacy and you must have a clean full UK drivers licence.
Rewards
Your hard work will be rewarded with a pension scheme and access to training courses at the BMW Training Academy.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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