Contact Centre Advisor
- Employer
- BMW Group Retail Careers
- Location
- Canterbury
- Salary
- Competitive
- Closing date
- 23 Jun 2021
Job Details
Your role
We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Canterbury, who has an interest in the motor industry. You will be responsible for taking inbound calls, dealing with customer queries and booking requests, making outbound calls to notify customers of recalls, MOT due dates and following up on campaigns, in association with the BMW and MINI brands.
Your profile
To succeed in this role, you must have an exceptional telephone manner and be polite and professional at all times. You should enjoy working as part of a team, have good attention to detail and be able to consistently deliver the highest level of customer service. Proven experience of working in a call centre would be an advantage, although training will be given.
Rewards
Your hard work will be rewarded with a pension scheme and access to training courses at the BMW Training Academy.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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