Export Customer Service Specialist
- Employer
- Undisclosed Company
- Location
- Kent, Dartford
- Salary
- Up to £35000 per annum
- Closing date
- 8 Jul 2021
View more
- Sector
- Customer Service and Call Centre, Driving and Logistics
- Job Type
- Permanent
- Hours
- Full-time
Sea Export Customer Service Specialist
Location: Dartford
Salary: Up to £35,000 per annum + benefits
Type: Full time, permanent
Manpower UK are currently partnered with an international shipping business in Dartford who are looking for a new Sea Export Customer Service Specialist to join their busy Customer Care team.
The Export Customer Service Specialist will be responsible for direct interaction with customers and for offering proactive customer service and information for customer follow ups.
Other responsibilities include:
- Ensuring positive customer experience
- Carrying out customer requests as per service agreements
- Using a strong level of sea freight forwarding experience to assist with customer queries
- Field complaint calls and provide effective solutions
- Qualify customer queries, offer booking quotations and pricing
- Undertake opportunities for service up-selling
- Liaise with sales team to ensure smooth on-boarding of new customers
- Create performance reports
- Ensuring compliance with all company procedures
Requirements:
- Experience in either freight forwarding or transport planning with key focus on Sea Logistics
- Ability to understand and execute new processes
- Excellent knowledge of MS office features, especially Excel
Travel to other Customer Care locations may be required to suit the needs of the business.
If interested please apply ASAP!
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