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Dutch Speaking Customer Service Advisor

Employer
Undisclosed Company
Location
Brighton, East Sussex
Salary
Up to £12.00 per hour
Closing date
28 Jul 2021

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  • Salary: £12.00 per hour
  • Location: Brighton, East Sussex - Working remote up to Sept 21 and then expected to be office based.
  • Duration: Temporary,10 months
  • Hours: 35 hours per week - Mon - Fri 8am - 4pm

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

Provide excellent levels of customer service to the company's Dutch speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with the company, while solving customer issues and celebrating their value. You will be responsible for:

  • Delivering outstanding service in every interaction and leaving a lasting positive impression by utilising the company Customer First servicing ethos
  • Respond quickly and accurately to Merchant customer questions and issues via phone and cases
  • Own issues to the point of resolution
  • Offer Merchant customers unique solutions
  • Managing a workflow in line with departmental and individual goals and to departmental quality standards
  • We do what's right - With a curious mind to always do better you will suggest new ways to improve processes and customer care

In your role you must be:

  • Fluent in Dutch and English - written and verbal
  • Ability to work in a fast-paced metric driven environment with proficient multi-tasking skills
  • Confident in your approach
  • Motivated and committed to serve customers - offering an outstanding customer experience is your key driver
  • Have excellent verbal & written communication skills together with active listening skills
  • Reliable - your team members can count upon you
  • Pro-actively seeks opportunities for improvement
  • Solution orientated
  • Being Flexible in supporting other teams where there is demand

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks

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