Apprenticeship Advisor FTC

Apprenticeship Advisor - FTC

Call Centre advisor - Outbound - Business to Business

Location: WFH, Southport, Merseyside, GB, PR8 6LF

Salary of £17330

Bonus scheme £469.00 per month OTE

Working hours - Monday to Friday. Monday - Friday - 9-5

About the role

Babcock is one of the UK's largest training providers offering government funded Apprenticeships and providing work-based learning in a number of industries.

As a Call Centre Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets through gaining interest in Apprenticeship programmes - a key government focus. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their sales skills further. Your day to day responsibilities will include:

Responsibilities:

• Work towards daily, weekly and monthly targets, seeking to achieve and exceed individual and team targets to generate interest in Apprenticeship programmes across sites classed as - National Accounts, Account Management or New Business through outbound calls as well as issuing letters and promotional materials to interested employers with timetabled follow up calls
• Ensure compliance to Contact Centre procedures and processes
• Ensure excellent customer service provision through quality KPIs
• Having an excellent understanding of the products in order to provide customers with a knowledgeable service.

What do I need to do the role?

For the position of Call Centre Advisor we are looking for the following experience:

• Previous experience in a customer focused sales environment preferred but not essential
• Ideally phone based customer and/or business to business experience
• Excellent communication skills
• Proven ability to meet individual sales and quality KPIs
• A positive 'can-do' approach
• An Organised approach to daily activities
• Ability to be creative in thought processes
• Works well as a team member
• Self-motivation as working from home

Salary & Benefits:

• Salary of £17330
• Bonus scheme £469.00 per month OTE
• No weekend or evening work
• 25 days holiday plus Bank Holidays
• Contributory company pension scheme
• Flexible benefits available

About Babcock International

Babcock is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For more than a century, Babcock the Aerospace and Defence Company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.

We are committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You will benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please visit our website.

Application Information

All applications should be made online. Please include a detailed CV and a Covering Letter with your application.

Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices.

If you experience difficulties please check our career website for more information. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment.

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.

Due to the high level of response we normally receive, if you have not heard from us within 6 weeks please assume you have been unsuccessful on this occasion.

Closing date: 15/07/2021

Job reference: 35345