Asset Compliance Co-ordinator (Plant & Tools)

Our Client, is seeking an experienced Asset Compliance Co-ordinator to support their North West team. The role will predominantly be in the Manchester area supporting a mobile driving team that is based across the North West region. The role is paying £26138 equivalent to £11.96 per hour, working 42 hours per week, and is a temporary ongoing position. Working a week 07.30 - 20.00hrs dependant on role requirement so flexibility is required with this vacancy. With a call out potential of one in five days.

Working alongside two operational supervisors and a small team of administrative schedulers the role will be responsible for the management of operational assets (Assets = Wheel Plant and associated Tools & Equipment)

The role of Compliance Advisor is to support the team with process and structure to ensure the daily procedures for ordering, delivery and return of assets are controlled to the highest standards. The role will be required to review current processes and practices and put forward suggestions where necessary to consider any changes to improve both current process and operating procedures. The role will supervise a range of Administrative process, procedures and activities aligned with asset management in conjunction with the operation and contribute to the achievement of departmental and business objectives. The aim of the compliance role is to provide full end to end visibility of status, progress, and reporting for the operational asset base and ensure these assets are fully compliant across the operation. This role will be operationally responsible for customer relationship management, management of costs and maintaining / exceeding service levels and ensuring the highest standard of safety compliance

Key Accountabilities

• Supports the operation in management, monitoring and control of operational compliance.
• Supports Team Leader to resolve queries/complaints.
• Inbound/outbound calling & liaising with customers
• Liaise with various stakeholders
• Provide basic day-to-day guidance and advice to Control Tower Schedulers.
• Prepares statistical and management information to assist in the delivery of operational compliance Performance objectives.
• Actively promote Performance Excellence techniques and coach the team in using this skill.
• Identification and co-ordination process review, assisting in the design for asset delivery.
• Work within and promote the philosophy of safe team working.
• Actively demonstrate and promote client values and positively contribute to a customer oriented approach
• Monitor and manage social media channels
• Monitor adherence to process
• Actively contribute towards continuous improvements
• Monitor and analyse performance.

Experience

• Effective communication skills, including listening
• Qualifying and probing for information to ensure high quality customer interactions
• Adaptability and flexibility, ability to change priorities quickly in response to business demands
• Providing supervisory support to the operational team
• Utilising Performance Excellence tools and techniques
• Competent in the use of standard desktop packages and CRM, SAP and Social Media Monitoring
• Confident in managing escalated safety compliance issues
• Driver hours