Site Support Team Leader

Manpower is currently recruiting for Site Support Team Leader to join our client based in Havant.

This is an exciting opportunity to join an expanding team on a long-term temporary basis.

Role & Responsibilities

• Managing a team of up to 12 agents
• Responsible for the day to day performance of Site Support team ensuring work is undertaken in line with KPI's
• Daily management of team, including 1-to-1's and dealing with HR issues that may arise
• Involvement in continuous improvement of processes
• Provide technical expertise to the team, acting as lead expert in this area, resolving escalated queries from the team
• Providing your manager with the correct information for decision making and undertaking trend analysis
• Escalate issues where necessary, working with incident managers to resolve and close off incidents
• Monitor changes and innovations in the wider industry
• Work collaboratively with all teams to ensure operations are working in the most efficient and productive way possible

Requirements

• Experience within manager / leader position (minimum 2 years as line manager)
• Experience of working within an operations area in the utilities sector
• Experience in process improvement
• Comfortable with using own initiative and making operational decisions
• Strong communication skills
• Experienced in coaching

This role is currently home-based but with a view to return to the Havant office in the future.

Working hours are 15:30 to 00:00, working a total of 40 hours per week. You will be required to work every Sunday but on a 2-week rotation for your other working days. You must be flexible to working any day Mon to Sun.

This role is with an immediate start so if you are interested, please apply today!