Customer Service Advisor - PM

Manpower is currently recruiting for Customer Service Advisor to join our client based in Havant.

This is an exciting opportunity to join an expanding team on a long-term temporary basis.

Role & Responsibilities

• Efficiently completing both clerical and telephony work streams ensuring all set targets are achieved
• Supporting engineers with on-going maintenance appointments and queries
• Logging faults and adhering to service level agreements
• Putting the customer first will be vital whilst speaking to internal and external contacts
• You will be empowered and encouraged to recognise opportunities to improve processes
• Using multiple applications and able to manage several tasks within timescales

Requirements

• Understanding of the utilities industry
• Experience at a similar level in customer orientated organisation with a passion for delivering a positive customer experience
• Strong communication skills
• Confident using multiple applications in parallel
• Demonstrated experience working in a target oriented environment

This role is currently home-based but with a view to return to the Havant office in the future.

Working hours are 15:30 to 00:00, working a total of 40 hours per week. You will be required to work every Sunday but on a 2-week rotation for your other working days. You must be flexible to working any day Mon to Sun.

This role is with an immediate start so if you are interested, please apply today!