If you are passionate about Customer Service and would like an opportunity to work for one of the largest banks in the world, then we would love to hear from you. Working as part of our clients Customer Service team, you will be the first point of support for our personal banking customers in one of our telephony banking teams. In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the phone to take their calls. You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.
Our client offers a fantastic training programme that will require your full attendance throughout. During training (4/5 weeks) you will be required to work Monday - Friday only during core business hours
You will then be required to work 5 days a week of 7 hour shifts (35 hours a week). The department is open Monday to Sunday, 06.00-22:00, you will be required to work on rotational shifts during these times, flexibility is must. (please note there is an enhanced uplift to the pay rate for hours worked during 6am-8am & 8pm-10pm).
The role will be office based for the first 4 months and thereafter will be split with a mixture of working remotely and working in the office.
We offer a fantastic starting salary of £10.51 per hour, 33 days holiday pro-rata, pension, discounts on a variety of family days out & restaurant. There is also the opportunity to access lots of free online courses.
It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.
Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.