Dual Fuel Debt Advisor - Sunderland

Employer
E.ON
Location
Sunderland, Tyne and Wear
Salary
Up to £32317 per annum + company van, fuel card,
Closing date
11 Aug 2021

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Sector
Oil and Gas
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Job Details

Dual Fuel Debt Advisor

We are currently recruiting for a SMART Dual Fuel Debt Advisor to join our client, a leading energy company in the UK on an ongoing temporary basis with the prospect of becoming a permanent employee in the future.

As a Dual Fuel Debt Advisor, you'll visit customers at their homes or businesses in a Covid secure way to talk about unpaid bills and offer a range of solutions. You'll have great conversations with customers to understand their financial situation and ability to pay, with the aim to recover outstanding debt, discuss future payments and ways of reducing energy usage. You'll also be dealing with potential new occupiers and account disputes, reading meters, and if then required fitting either gas or electricity meters.

Another side to this role would in time and after the appropriate training, require you to visit properties on warrant as part of a team to complete meter exchanges. This is an exciting and varied role to make use of meter skills and to be taught debt negotiation skills. You'll also investigate suspected metering tampering cases, collecting evidence and rectifying any confirmed energy theft instances.

The ideal candidate will have experience of working with customers as you'll be an ambassador for our client in the local community, and the great service you provide will be a lasting impression on the customer. You'll be confident in communicating with people and you'll be able to keep cool under pressure.

We'll do some of your training online, using MS Teams video conferencing, with further training out in the field to ensure that you're up to speed with our processes and policies. There's ongoing support from your line manager, and after 13 weeks you'll be eligible for our Reward scheme, with the opportunity to increase your earnings each month by delivering fantastic resolutions for our customers.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. If you're looking for a job with independence, variety, and the opportunity to really help people - apply today.

Salary: £32,317 Plus Bonus Scheme, Company Vehicle, Fuel Card,

Start date: ASAP.

Annual leave: 28 days per annum pro rata for the first 12 weeks increasing to 34 days per annum pro rata thereafter.

Hours: Full Time 40 hours fully flexible between 8am and 8pm Mon-Fri, and some Saturdays may be required to be worked.

Key Skill Requirements

  • MOCOPA/CMA1/MET2.
  • Smart meter trained.
  • Highly motivated to recover, resolve and prevent future debt with minimal supervision and the ability to plan and manage own workload
  • Excellent verbal communication and negotiation skills
  • Professional manner and appearance
  • Proven customer service background
  • Basic PC Skills
  • You'll be driving a company van which will be for work use only, so you must have a full UK Driving Licence with no more than 6 points - must be two separate 3 point offences You must be able to provide certificates etc. for your qualifications when requested.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Mini-site:
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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