- Salary: £12.00 per hour
- Location: Brighton, East Sussex - Remote working up to Aug 21 and expected to be office based from Sept 21
- Duration: Temporary,6 months
- Hours: 35 hours per week - Mon-Fri Shifts between 8.00am-5.30pm
Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you!
Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.
Providing excellent customer service to French speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from customers, making it easy to do business with the client, while solving customer issues and celebrating their value to us.
- Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing the company's Customer First servicing ethos
- Respond quickly and accurately to Merchant customer questions and issues via phone
- Own issues to the point of resolution
- Offer Merchant customers unique solutions
- Managing a workflow in line with departmental and individual goals and to departmental quality standards
- Ensuring clients are re-educated where necessary regarding use of online services
- Suggest new ways to improve processes and customer care
In your role you must be:
Previous experience is not important to us. We value motivated and dedicated colleagues who strive to do what is best for customers and can demonstrate the following:
- Fluent in French and English verbal and written
- Ability to work in a fast-paced metric driven environment with proficient multitasking skills
- Confident in your approach
- Motivated and committed to serve customers
- Excellent communication skills
- Reliable, and your team members can count upon you
- Pro-actively seeks opportunities for improvement
- Merchant experience desirable
If you feel that you fit the above criteria, please don't hesitate to apply here today!
This role will be subject to background verification checks