French Speaking Customer Advisor

Employer
Undisclosed Company
Location
Edinburgh
Salary
£20000 - £22000 per annum
Closing date
13 Aug 2021
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Job Details

Manpower UK are currently recruiting on behalf of our reputable client who are a global leader within the travel industry for a French speaking Customer Service Adviser. Initially this will be a working from home opportunity returning to the Edinburgh Contact Centre once this reopens.

  • Assist French and UK customers on enquiries relating to a holiday booking within a vibrant contact centre
  • Solve the problems for clients via Call, Chat and Email
  • Handle clients problems with empathy and patience in a goal-driven environment
  • Work as part of a high-performing team, supporting and helping colleagues when required
  • Attend regular team huddles
  • Keep up-to-date with latest promotions and initiatives
  • Read, understand and follow the Company Policies and Procedures
  • Assist in ad hoc assigned projects

Candidate Experience:

  • Excellent customer service skills and experience
  • Strong communication skills in English, both verbal and written;
  • Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills
  • Proficient typing abilities
  • Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
  • Ability to listen and build rapport quickly
  • Motivated yet conscientious and diligent approach to work
  • Good attention to detail

Hours of Work

Hours of work - Flexible to work shifts between the hours 7am - 11pm (37 hours a week)

Working Pattern - 5 days out of 7

*Candidates should be located around the Edinburgh area for when you return to the contact centre and speak fluent English.

Interested? Please forward your CV in the first instance.

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