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E-Commerce Customer Support Specialist

Employer
SAP
Location
Galway
Salary
Up to EUR35000 per annum
Closing date
12 Aug 2021

View more

Sector
IT
Job Type
Temporary
Hours
Full-time

Job Details

E-COMMERCE CUSTOMER SUPPORT SPECIALIST

Hosted by Manpower

ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 6-month contract role employed with ManpowerGroup Ireland. Please read below for more information on SAP company and role responsibilities.

SAP

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organisations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

PURPOSE AND OBJECTIVES

The E-Commerce Support Specialist helps SAP Customers and Partners through their digital purchase experience on the different SAP Marketplaces, providing effective and scalable support in a professional and timely fashion.

On top of the standard issue resolution, the E-Commerce Support Specialist is actively involved in improving operational efficiency including (but not limited to) participating or leading projects to improve the user experience, make the support processes more agile and increasing the effectiveness of the Commercial Operations team.

EXPECTATIONS AND TASKS

The Digital Commerce Support specialist assists SAP customers and SAP partners by removing any obstacle from the digital purchase process in a one-touch resolution process: inquiries from users across the different SAP portals can be of a technical nature (access, check-out, order, fulfilment) or basic guidance-to-purchase nature (questions on product feature, compatibility etc.).

The E-Commerce Support specialist will engage with several different external teams to ensure the issue resolution.

An important part of the job is to be able to improve the current processes and increase efficiency and effectiveness for the overall Commercial Operations team.

The job may require flexibility to work during bank holidays or weekends in periods of high traffic to ensure global coverage.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor's Degree in Computer Science, Business Administration, Engineering or equivalent.
  • Works well in a self-directed manner, as well as part of a matrix organisation and in a virtual team.
  • Excellent project management skills and experience; proficiency in complex project and engagement settings.
  • Excellent Windows, Microsoft Excel and Outlook skills are required.
  • Strong knowledge of E-Commerce processes and at least one E-Commerce platform.
  • High motivation with persistence and "can-do" attitude, result driven.
  • Excellent communication, consultative and customer relationship skills.
  • Strong knowledge of how to structure and improve operational reports, as well as strong content presentations.
  • Proficiency in English is required, any additional language is a plus.
  • Knowledge of Microsoft Access/any other Database, programming skills (especially in JAVA and Javascript) are a strong plus.
  • Knowledge of internal SAP Systems (such as ISP, ICP, PRM, Hybris, KCF, KCG) is a strong plus.
WORK EXPERIENCE

  • Accomplished professional with a solid history of designing and managing high-volume, process-driven activities with meticulous attention to execution.
  • 3+ years of experience in E-Commerce business with focus on support and operations in ideally both B2B and B2C environments with complex buying relationships (previous experience in supporting SAP Customers and Partners on Digital processes is a strong plus)
  • Proven track record of establishing credible and effective co-operations with global counterparts in a demanding, complex and high-pressured matrix-organisation.
  • Proven track record of establishing strong alignment with external and internal teams such as Data Management, Order Management and Product Provisioning in order to ensure smooth end-to-end user buying experience is a strong plus.
  • In-depth technical understanding of E-Commerce platform and daily operations, proven track record of running an E-Commerce based web store, specific in depth knowledge of e-commerce platform based on Business By Design and Hybris are a strong plus.
  • Hands-on experience in working with catalogue/content management systems, order management software and enterprise software are required. Experience in marketing content on social media platforms is a strong plus.

WHAT YOU GET FROM US @ ManpowerGroup
Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organisation in the industry.

We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.

If you are interested in working with ManpowerGroup onsite at SAP, please apply!

Company

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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