Customer Service Advisor - Outbound

Employer
Undisclosed Company
Location
Nottinghamshire, Nottingham
Salary
£18500 - £21500 per annum
Closing date
16 Aug 2021
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Job Details

Customer Sales Advisor - Outbound
Salary: £18,500 rising to £21,500 after 6 months, plus bonus earning potential of £5,400 per year
Contract: Permanent, full time with flexible shift patterns
Location: Home-based hybrid working, but must be within commutable distance to Nottingham

Immediate interviews available with start dates in July & August.

Manpower are recruiting for Outbound Customer Service Advisors in Nottingham for our client, a leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. This role offers a great work life balance plus a flexible and engaging onboarding experience.

The role you'll do

As a Customer Sales Advisor in our busy Outbound department, you'll get in touch with customers to make sure their appliances are protected. Day-to-day, you'll:

  • Use your brilliant sales and communication skills to upsell products
  • Provide peace of mind by finding the right solution for every customer.
  • Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

  • In a 2-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • You'll work on a shift pattern where you'll enjoy weekends off (Monday & Tuesday: 11:30 - 20:00; Wednesday & Thursday: 10:30 - 19:00; Friday: 9:30-18:00).
  • Working from home initially, with a mix of remote and office working from our city centre office in Nottingham in the future.
  • We'll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you'll be rewarded

  • Bonus earning potential of £5,400 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme
  • 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes and other fun activities
  • Regular incentives, with amazing prizes up for grabs
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Interested? Apply now!!

Apply for Customer Service Advisor - Outbound

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