Customer Support Advisor- Installation Services

Coventry, West Midlands
Up to £10.22 per hour
Closing date
17 Aug 2021
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Job Details

Support Advisor - Installation Services

Millions of people get their gas and electricity from one of the UK's largest energy provider, at home and at work. This is your chance to join us as a Customer Support Advisor within the Sales team in Installation Services.

This position is based in (Westwood Business Park, Coventry ) however, due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.

Our offices are open from 7am until 6pm Monday to Friday 8am until 4pm Saturdays, you will be expected to be flexible to work during these times.

About the role:

Does the thought of being Customer obsessed inspire you? Do you have good attention to detail? Are you good at solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas when things just aren't right? Do you believe in being part of a team, a family, where helping one another to be at our best is paramount? Can you roll up your sleeves and get stuck in no matter what needs doing to succeed?

  • Make outbound calls to prospective new customers regarding being referred to a lender for an unsecured loan application. The loan would be used to cover the cost of purchasing and installing our client Energy Installation Services products.
  • Explain the lender referral process to the customer ensuring that they understand
  • Capture key prospective new customer information and their consent for the referral process
  • Facilitate the referral to the lender and manage the outcome of the referral
  • Identify complaints and escalate to the Resolutions team, ensuring the customer is aware of the next steps
  • Ensure that targets are met, and that we are providing all solutions to our customers
  • Make outbound calls to existing customer and structure calls to maximise contact rates with key decision makers.
  • Promote the features and benefits of our client to existing and potential new customer.
  • Understand customer's experience with us and ensure that all recommendations around products and services have been made for the customer to save money through energy efficiency measures.
  • Record competitor intelligence for competitive and un-competitive quotes including price positions, negotiation points and new product features which will be analysed monthly by the pricing teams to make appropriate adjustments to align prices to strategy.

About you:

Ideally, you'll have some previous experience working in a customer service and administration. We're looking for someone with great communication and IT skills who will be comfortable with data entry and responding to customer queries.

The benefits:

You'll join us on a temporary basis. There's a range of great benefits on offer too:

    • The pay will be £10.22 per hour.
    • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)

  • Covid 19 safe office environment.

Interested? Click 'apply' to start your application today.


Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Head Office
Westwood Business Park

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