Technical Field Engineer III

Employer
Undisclosed Company
Location
West Yorkshire, Wakefield
Salary
Up to £22.71 per hour
Closing date
17 Aug 2021

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Sector
IT
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Job Details

An exciting opportunity has arisen to join a world leading global organisation. Our client, a global IT company is currently seeking a Technical Field Engineer based at a well-known banking group's Data Centres in Tankersley, South Yorkshire & Wakefield, West Yorkshire. This is a full-time, fixed term contract until 31st December 2021, with potential 12-month extension. 5 days out of 7, working 8 hour shifts between 9am and 10pm (subject to the implementation of a shift pattern) and rotational weekends. This role is to start ASAP and is paying £22.71 per hour.

The successful candidate is required to carry out technical project delivery in the installation of Servers in the Data Centres.

Roles and responsibilities:

  • Self manage, working to bespoke Workflow Management tools.
  • Request rack space, network and SAN provisioning
  • Rack and stack servers
  • Connect network and SAN cables to servers
  • Labelling
  • Power on (after 8PM)
  • ILO configuration
  • Check / update Firmware
  • Hardware upgrades (memory cpu and disk).
  • The successful candidates should have the skills required to diagnose/resolve issues which may arise, endeavouring to hand over working servers to their Operations Team.

ESSENTIALS SKILLS/QUALIFICATIONS:

The successful candidate should have experience in a Datacentre support environment and supporting system platforms which include:

  • Enterprise class Wintel Servers including: H P ProLiant (preferred Gen8 and Gen9)
  • Network and SAN infrastructure: Basic knowledge required

The successful candidate will also have the following skills and abilities:

  • Understand customer goals; identifies consequences of various solutions.
  • Maintains a high level of customer satisfaction, clarifying customer needs and ensuring that they are met.
  • Handle customer-relations problems promptly and appropriately.
  • The ability to communicate at all levels.
  • Portray a professional image and the ability to solve problems under pressure.
  • Strong interpersonal skills and high awareness of customer requirements.
  • Takes initiative, acts with confidence and works under own direction.
  • Flexible to changing demands and timescales
  • Demonstrate sound administration skills.

DESIRABLE SKILLS/QUALIFICATIONS:

  • Good MS Office skills, focus in Outlook and Excel.
  • Deliver the level of service the customer requires with a "can do" attitude.

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