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Customer Service Advisor - Debt Resolution

Employer
E.ON
Location
Nottinghamshire, Nottingham
Salary
Up to £9.75 per hour
Closing date
29 Jul 2021
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Job Details

Customer Service Advisor - Field Debt Solutions Team

This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Nottingham!

**Please note, due to the current Covid situation, this will be a work from home role**

About the role:

As a Field Debt Solutions Advisor; you will enthusiastically work as part of a high performing Customer Operations team, that through direct customer and field agent contact, consistently puts our customers first and builds their trust by building empathy but remaining professional. You will also be working back office tasks, with an overall aim to influence and aid reduction of debt at risk by spending sufficient time to investigate, analyse & validate a variety of complex work. This will be through direct customer contact or through or field advisers, using effective questioning and listening skills to fully understand customer circumstances including any vulnerability in the household.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee at a later date. There's a range of great benefits on offer too:

  • The pay will be £9.75 per hour with the chance for it to later rise to £11.32 per hour based on capabilities within the role.
  • You'll qualify for an annual bonus scheme.
  • You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8am until 8pm Monday to Friday and between 8am until 2pm on a Saturday, you must be flexible to work between these times in line with business requirements.

**Please note, due to the current Covid situation, training will be delivered in a Covid secure environment on site, after 4 weeks, this will be a work from home position**

Interested? Click 'apply' to start your application today.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Mini-site:
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB
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