Out of Hours Customer Service Advisor
- Employer
- Capgemini
- Location
- Highlands, Inverness
- Salary
- Up to £9.50 per hour + OOH allowance
- Closing date
- 17 Aug 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Out of Hours Customer Service AdvisorHours: Typical shift pattern is a 3-week rotation: 4 nights on Thu, Fri, Sat and Sun, 5 days off, 2 days Sat, Sun and 3 nights Mon, Tue, Wed followed by 7 days off and start back on the 4 nights on. Night shifts are 1800 - 0700 and days shifts are 0700 - £310 montly shift uplift
As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
- Respond to incoming requests, via telephone, email and web chat
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
Company
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.
Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
- Mini-site
- Capgemini
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert