We have an immediate, full time temporary, home based position available for an inbound Customer Service Agent on behalf of a leading client.
As a home based Customer Service Agent, your role will involve taking inbound customer calls, actively listening to their query, enabling you to interpret their needs and deliver an exceptional customer experience, every time. You will work as part of a large remote team, training and equipment will be provided.
What you'll need to do:
- Provide a high quality customer service to achieve maximum customer satisfaction by resolving the customer query at first contact
- Be focused on attention to detail and data accuracy
- Confidently assess a customer's needs and offer solutions to enhance the customer experience
- Take ownership for your customer using your own initiative
- Ensure a positive customer brand experience at all times
If you have a passion for delivering good service and a willingness to learn, then we want to hear from you!
Hours of work are 35 per week (5 days Monday-Sunday between 8am and 8pm on a ROTA)