Customer Relations and Social Media Specialist
- Employer
- Undisclosed Company
- Location
- Essex, Basildon
- Salary
- Up to £15.14 per hour
- Closing date
- 10 Aug 2021
View more
- Sector
- Marketing and PR
- Job Type
- Contract
- Hours
- Full-time
Job Title: Customer Relations and Social Media Specialist
Job Type: Contract - 12 months cover
Pay: £15.14 per hour
Hours: Monday - Friday 09:00 - 17:30. Potential weekend work
Key Responsibilities:
Social Media
· Daily management and development of social platforms.
· Creating and implementing a social media strategy
· Creating and distributing dealer social media calendar and content on a weekly basis.
· Social media analysis and online monitoring activities to evaluate and optimise the brand's digital presence
· Day-to-day coordination of the social media intern
· Work with internal and external suppliers to deliver periodic dealer social media training and round table events
Marketing Activities
Including, but not limited to:
· Work closely with the marketing team, the central team and third parties to develop local and central digital communication plans
· Coordination of virtual selling tools. e.g. product videos
· Development of brand selling tools, e.g. merchandise
· Supporting the coordination of shows and events or other marketing activities when required
Customer Centre Management
- Day to day management of customer centre, showroom and auditorium
- Plant tour coordination: plant tour requests and booking of appropriate tour guides; manging tour guides schedules & diaries; ensuring all is prepared for the tours
- Sole point of reference for company appointed travel agent to receive international visitors
- Liaise with UK & ROI dealers and Area Sales Managers for collecting requests & requirements for plant tours. Keep records of all visits scheduled & make regular reports on number of visits hosted
- Coordinate the maintenance and cleaning activities to ensure the customer centre is always presented in a professional manner. Ensure health and safety regulations are adhered to in and around the plant
- Coordinate machines for display with internal stakeholders
- Regularly refresh the presentation material
- Continuously monitoring the plant tour experience level of quality and working to further enhance it. Tour guide training coordination
- Coordination of the visitors shop merchandising (including invoicing) and budget management of the facilities
- Coordination of Key Brand events in the customer centre
Administration
- Responsible for machine registrations for UK and ROI (V55s, IVIS, birth certs & logbooks)
- Raising and management of dealer orders, invoices, and credits; records kept up to date
- Creation of purchase orders, liaising with purchasing and final suppliers in relation to specific activities or dealer orders
- Responsible for distributing the market share report and general letters
Experience needed
- Knowledge of SAP system
- Knowledge of YUBIK system
- Knowledge of Purchasing Processes
- Knowledge of Hootsuite & Canva
- Good knowledge of Microsoft: Excel, PowerPoint
Key competencies
- Excellent interpersonal and communication skills
- Excellent organizational skills
- Excellent event management and budget management skills
- Ability to deliver individually and as a part of a team
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